Privacy Policy
Last Updated: 31 July 2026
1. Introduction
RemARkablyAI Private Limited ("RemARkablyAI", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our websites, products, software, and related services (collectively, the "Services").
This Privacy Policy applies to:
- Visitors to our websites.
- Individuals who contact us or request a demonstration.
- Businesses and organisations that use our Services.
- Individuals who access virtual try-on experiences provided through our customers.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. About RemARkablyAI
RemARkablyAI Private Limited develops software that enables businesses to offer virtual try-on experiences and related digital services.
For the purposes of applicable data protection laws, RemARkablyAI Private Limited is the data controller for personal information collected directly through our Services, unless otherwise stated.
Company
RemARkablyAI Private Limited
Registered Office
4B, 4th Floor Old No. 7, New No. 10 Woods Road Royapettah Thousand Lights Chennai – 600014 Tamil Nadu India
Support
General Enquiries
Phone
+91 6380127967
3. Scope
This Privacy Policy applies to personal information collected through our Services.
It does not apply to:
- Third-party websites or services that are not operated by RemARkablyAI.
- Services provided by our customers.
- Third-party services that have their own privacy policies.
When you interact with a third-party service, the privacy practices of that service will apply.
4. Definitions
For the purposes of this Privacy Policy:
Account means an account used to access our Services.
Customer means any business or organisation that uses our Services.
Customer Content means information, images, documents, and other content provided by a Customer for use within the Services.
End User means an individual who uses a virtual try-on experience or other functionality made available by one of our Customers.
Personal Information means information that identifies or can reasonably identify an individual.
Services means the products, software, websites, applications, and related services offered by RemARkablyAI.
Website means any website operated by RemARkablyAI.
5. Information We Collect
The information we collect depends on how you interact with our Services.
We may collect information that you provide directly, information generated through your use of the Services, and information received from trusted third-party providers where you choose to use those services.
The categories of information we may collect include:
Account Information
Information used to create and manage your account, such as:
- Name
- Email address
- Business name
- Contact information
- Information made available by your chosen authentication provider
Business Information
Information relating to your organisation and your use of our Services, including onboarding, billing, support, and account administration.
Customer Content
Information and materials that Customers choose to upload or provide for use within the Services.
Usage Information
Information about how our Services are used, including interactions, feature usage, operational events, and feedback.
Technical Information
Information automatically generated when you access our Services, such as device, browser, network, and diagnostic information necessary to operate, secure, and improve the Services.
Payment Information
Information relating to subscriptions, invoices, and payment status.
Payment card and banking information is processed by our payment providers and is not stored by RemARkablyAI.
Communications
Information contained in emails, support requests, feedback, and other communications with us.
6. Camera Access
Certain features of our Services require access to your device's camera.
Camera access is requested only with your permission and only while you are using those features.
RemARkablyAI does not store or retain your live camera video as part of providing the virtual try-on experience.
If you do not grant camera permission, certain features of the Services may not function as intended.
7. How We Use Information
We use personal information only where it is necessary to operate our business and provide our Services.
This includes:
- Providing and maintaining the Services.
- Creating and managing accounts.
- Processing subscriptions and payments.
- Responding to enquiries and support requests.
- Improving the quality, reliability, and security of the Services.
- Monitoring service performance.
- Detecting fraud, abuse, or security incidents.
- Complying with legal and regulatory obligations.
- Enforcing our agreements and protecting our legal rights.
Where practical, we use aggregated or de-identified information for reporting and service improvement.
8. Legal Basis for Processing
Where required by applicable law, we process personal information based on one or more of the following legal grounds:
- Your consent.
- Performance of a contract.
- Compliance with legal obligations.
- Legitimate business interests.
- Other lawful grounds permitted under applicable law.
9. Disclosure of Information
We may disclose personal information only where necessary to:
- Provide the Services.
- Process payments.
- Authenticate users.
- Comply with legal obligations.
- Protect our rights, customers, or the security of our Services.
- Support business operations through trusted service providers acting on our behalf.
We do not sell personal information.
10. Cookies and Similar Technologies
We use cookies and similar technologies to operate our websites, improve functionality, analyse usage, and enhance your experience.
Some cookies are necessary for the operation of our Services, while others help us understand how our websites and Services are used.
You can control or disable cookies through your browser settings. However, doing so may affect the functionality of certain features.
For more information, please refer to our Cookie Policy.
11. Third-Party Services
We may use trusted third-party service providers to support the operation of our business and Services.
These providers may assist with services such as:
- User authentication
- Payment processing
- Website analytics
- Customer communications
- Hosting and infrastructure
- Customer support
These providers are permitted to process personal information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.
Where a third-party service has its own privacy policy, the processing of your information by that provider is governed by its applicable terms.
12. Data Retention
We retain personal information only for as long as necessary to:
- Provide the Services.
- Maintain customer accounts.
- Comply with legal, regulatory, accounting, or tax obligations.
- Resolve disputes.
- Enforce our agreements.
When personal information is no longer required, we will delete, anonymise, or securely dispose of it in accordance with our internal retention practices and applicable law.
13. Security
We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.
While we take appropriate steps to safeguard information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and for notifying us promptly of any suspected unauthorised access.
14. Artificial Intelligence and Machine Learning
RemARkablyAI does not use Customer Content or live camera data to train artificial intelligence or machine learning models without the Customer's explicit permission.
If future Services require such processing, we will clearly communicate the purpose and obtain any consent required by applicable law.
15. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of information where applicable.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is processed.
- Exercise other rights available under applicable data protection laws.
To exercise these rights, please contact us using the details provided below.
We may request information necessary to verify your identity before responding to your request.
16. Children's Privacy
Our Services are intended for business use and are not directed towards children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, or business practices.
When we make material changes, we will update the "Last Updated" date at the beginning of this Privacy Policy and, where appropriate, provide additional notice.
Your continued use of the Services after the revised Privacy Policy becomes effective constitutes your acceptance of the updated Privacy Policy.
18. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, you may contact us using the details below.
RemARkablyAI Private Limited
Email: [email protected]
General Enquiries: [email protected]
Phone: +91 6380127967
Address:
4B, 4th Floor
Old No. 7, New No. 10
Woods Road
Royapettah
Thousand Lights
Chennai – 600014
Tamil Nadu
India
19. Grievance Officer
In accordance with applicable law, you may contact our Grievance Officer regarding questions or concerns relating to the processing of your personal information.
Grievance Officer
Name: Irfana
Email: [email protected]
Phone: +91 6380127967